★ New 2026 · Version 4 available

The innovative and field-proven Carrier Service Factory 4 for telephony network operators

Now available: The Carrier Service Factory 4 – the major 2026 release – featuring AI Voice Agents, the AI phone assistant.

Swiss-based ConverCom AG has been a solution provider for telephony network operators since 1999. We are the architect and builder of the Carrier Service Factory 4, the highly available service production facility for telcos. SIP-based and built on the latest state-of-the-art technologies, Carrier Service Factory 4 enables our customers to efficiently deliver tailor-made value-added services and cost-effective network-optimization services for your competitive edge.

★ Highlight · New in Version 4

AI Voice Agents – the AI phone assistant

Your own AI phone assistant, live in 10 minutes: it answers calls around the clock with a natural voice, uses your website, documents and tables as knowledge, books, reschedules and cancels appointments by phone (online booking included), transfers callers to the right destination, calls your own functions and sends e-mails and SMS – no coding required.

Discover AI Voice Agents →

See all platform features

For tailor-made value-added services

Use the Carrier Service Factory 4 and our innovative, intuitive SCE Service Creation Environment to create tailor-made value-added services for your customers – with intelligent routing and fully integrated media resources featuring multichannel (fax, e-mail, SMS, video, social media) and voice automation (ASR, TTS).

For cost-effective network-optimization solutions

With the highly flexible SCE, all carrier requirements can be implemented flexibly – also with regard to network optimization with number portability.

With comprehensive support

For the high availability of your carrier services: 24x7 support and a smart organization with short lines of communication, close customer relationships and highly motivated staff.

With outstanding value for money

Thanks to a lean organization and the legally and technically optimized use of open source.

Documentation

Discover the full feature set of the Carrier Service Factory – from the product overview to what's new in Carrier Service Factory 4. Security AI-reviewed.

Product Overview – All Features

Contact

ConverCom AG
Zürcherstrasse 61
8800 Thalwil, Switzerland
Tel +41 44 716 50 00
Fax +41 44 716 50 09

Commercial register no.: CHE-105.130.610
VAT no.: CHE-105.130.610 MwSt
Managing Director: Tinetta Gilli